Social Media is the best Sensor Network of your City.


People, by using Social Networks, have become one of the most interesting and reliable sensor networks of any City.

Smart City technology in the last few years has mainly concentrated in the issues of networking, security, sensors and sharing open data. However, a very rich source of information about the city has developed in parallel (for free!) and has not yet been integrated in a meaningful way into the Smart City paradigm: people’s opinions, measured in real-time through Social Networks. In this paper we develop the idea that this can be considered as a form of rich sensor network, sending us in real-time a sample of people’s opinions.

Over the last four years we have developed this approach, working with several Spanish city councils, including the cities of Barcelona and Tarragona. One of the main lessons that we have learned is that considerable technological effort is necessary to develop a stack of processes and algorithms using Big Data approaches (with algorithms for Machine Learning, Natural Language Processing and Search), and furthermore that this technological effort is necessary but not sufficient: a high level of human intervention is necessary also before meaningful data can be derived from such opinion networks.

Technological Challenges

Emotions, needs, desires, fears, are being pushed to the Internet in a continuous stream. However, harnessing this information is not easy, and technology it still in its infancy.

A full stack of technology is needed to capture, filter, process, analyse and serve social media data. It needs to be shaped into a coherent set of summaries and indicators, which in turn enable a set of APIs and applications, from real time alert systems to periodic reporting.

Considerable technological effort is necessary at every level of the analytics stack that is required:

  • Capture: support automatic access and querying to the myriad of Social Network sites and APIs.
  • Filtering: Disambiguate the name of the city and of its main points of interest (e.g. there are more than 20 Barcelonas in the world). Disambiguate city conversation from its soccer team and from mentions in people’s addresses and job listings, which combined make up to 70% of the volume of captured mentions. Detection BOTs and other artificial methods to generate “false” conversations.
  • Categorisation: Separate conversation about tourism, health, culture, security and so on (e.g. we use over 50 different topics at three different levels to analyse conversation in the city of Barcelona)
  • Summarisation: Understanding which are the main trends for a given topic is crucial, we cannot descent to the level of the individual clipping since there are literally millions per month.
  • Key Performance Indicators: Besides summarisation, we needed to derive numerical indicators.
  • Big (Natural Language) Data: Almost all the processes mentioned above require sifting through millions of data points on demand, while receiving thousands of new data points per second. Worse of all, the main data points are free textual mentions which are unstructured.
  • Visualisation: Providing powerful and intuitive dashboards to read summaries and indicators and drill down to specific mentions when necessary.

Beyond the technological problems, for this data to gain acceptance it is very important to:

  • educate decision makers and citizens in general about the nature of this new “sensor” and the analytics that can be derived from them
  • establish clear rules to the data collection process, its limits, transparency, limitations, etc.
  • establish standards and procedures for capturing and sharing analytics denied from social media data.
  • establish defensive systems capable


Social Network data, once properly filtered and analysed, can be exploited by cities in numerous ways. We will cite some of the areas in which we have worked in the last four years with the city council of Barcelona:

  • City Tourism : We can analyse demographics of tourist, analyse comments made by tourist of different nationalities about different areas of interest (PoI) in a city. We can rank PoIs by their impact in Social Medias, track the evolution of less known PoIs which are being promoted by the City Council, etc.
  • City Security and Crisis Response : Using statistical models, we can trigger alerts in real time based on unexpected Social Network activity. Depending on the topic of this alert we can channel it directly to the corresponding department (e.g. health vs. security vs. maintenance).
  • Polling : sampling people’s concerns and interest before designing questions for a poll make polls more relevant and cost-effective
  • Branding : we can analyse how large events (trade show, sports event, etc.) are connected to city brand.
  • Benchmarking: we can draw comparative analysis of the importance (for the population) of issues in one city with respect to a second similar city.

Article written for presentation at the 2016 Smart City Expo.

Image from


Dreaming is Important to Generalize Efficiently

(Image © chiaink,


Imagine you have a very simple “knowledge memory” that stores knowledge as an associative array (or map) of ”key=>value” pairs. This memory supports the operators:
get: retrieve a ”value” for a given ”key”.
keyIterator: iterate over all keys present in the memory

If we want to learn new things about this data (i.e. to generalize) we need to inspect keys and values and try find interesting correlations, verify certain hypothesis, etc.

Example. We can store many person names and their age (name=>age), and draw conclusions (or at least hypothesis) such as that long names belong to older people, or names starting with “A” are out of fashion in the last 10 years, or whatever.

In order to do this we need to choose certain keys, check their values, come up with models or hypothesis, then get more keys and values, etc.

Doing this with an iterator seems awfully wasteful. We need to iterate over and over disregarding most of the keys to get to the keys that seem interesting for the current hypothesis being verified.

It seems that in order to learn from associative arrays we need first a good key sampler, one that can be biased in some configurable ways so that it yields interesting keys with high probability. What is interesting will depend on the aspect we are trying to learn at a given moment, the hypothesis we are trying to check, etc.

This sampler strikes me as similar to the human processes of dreaming. By this I mean that we browse (i.e. sample) the space of possible events of interest, wandering randomly back and forth before jumping to a new area and wandering some more. As we do this we keep retrieving values, checking how the memories stored  behave at each location… Of course dreaming goes beyond this, but seems like an interesting crude model.

In the previous example, we would need to “dream up” names, initially at random, check their ages, find some interesting hypothesis, and then dream up some more that are in the vicinity of the hypothesis or correlation to check.

Note that without this ability to browse in an intelligent way the space of key, it seems hard to think of an even remotely efficient learning algorithm…

Associative Memories

If we replace the associative array by an associative memory some things get better, but I think we still require dreaming. Without explicitly defining an associative memory, note that many instances of associative memories do not have a way to iterate over keys:
* a self-organizing (Kohonen) map
* a traditional map in which keys are fancy hashes of an original key, hashes that are locality preserving in some clever way but cannot be reversed.
* some human memory capacities also seem to lack a way to iterate over keys (e.g. try listing all words that you know in a given language).

In this case learning and generalization happens automatically by simply adding new patters, so no “dreaming” is necessary.

However intuitively it seems that dreaming is necessary here to re-learn the representation itself:
* prune and derive new features in a Kohonen map
* add new hashes, modify the hasing
* “make things click” in a human memory :)